AIML – Inference and intent

intent.  – 1 : a usually clearly formulated or planned intention : AIM  the director’s intent
2 a : the act or fact of intending : PURPOSE ; b : the state of mind with which an act is done : VOLITION

Intent and inference have long been integral to business processes.  AI/ML provides new opportunities as illustrated in my hand drawn diagram above. The application of AI/ML to infer intent, which is then used to personalize customer experiences and enhance operational efficiency.

Google is realizing LLM’s infer intent easier, simply by the nature of the query. This poses a systemic challenge for Google to address stat (Gemini), as it affects the business’s flywheel dynamics and illustrates intent in action.

Trend: Pairing this with Theory of mind.  Theory of mind (ToM) is the (alleged) ability to understand and reason about other people’s mental states. This includes understanding their beliefs, desires, intentions, and emotions. It also involves using this information to explain and predict human behavior.

What could go wrong? Emergent (actual) example: agents that have agency, inferring via ToM your intent and taking autonomous action. There is the fact that intent is not action, and inferring is not understanding.  Put another way,  To plan is not to do. inference invites errors.